Question
What is the procedure for resetting passwords?
Answer
All password reset requests must come directly from the individual to whom the account belongs. The following options are available:
SELF-SERVICE: Reset your password via Access Illinois Tech (https://iit.okta.com/) by clicking “Need help signing in?” under the “Sign In” button and then click “Forgot Password?”
RESET PASSWORD LINK: If self-service does not work and you have a secondary email address set up in Access Illinois Tech (https://iit.okta.com/), we send you a reset password link.
PHONE: For students, faculty, and staff who are in the domestic U.S. currently, please call 312-567-3375 between 8am and 6pm Central Time, Monday through Fridays.
WEB CHAT: For students, faculty, and staff who are currently in other countries, we have Microsoft Teams chat sessions available. Please reply with a non-Illinois Tech Microsoft Teams account, AND a 30-minute window to contact you between 8am and 6pm Central Time, Monday through Fridays.
Additional Information
Need additional information or assistance? Please contact the Support Desk 312.567.3375