Body
Question
How do I navigate the Voicemail system.
Answer
Accessing Your Voicemail for the First Time
- Using your own campus desk phone: Dial x86423
- Using any other campus phone: Dial x86423
- Press the * key, enter your 5-digit extension, followed by the # key.
- Using a non-campus phone: Dial 312-808-6423.
- When asked to enter your mailbox ID, enter your IIT 5-digit extension number followed by # key.
- Enter the temporary default passcode: 194075, followed by the # key.
- When prompted, enter your new voicemail passcode followed by # key.
- Reenter your new passcode to confirm it.
- When prompted, record your name. Press # when you are finished recording.
- Press 2 to listen to your recorded name.
- Press 1 to re-record your name.
- Press * when you are satisfied with your recorded name.
- You are now finished with the initial setup of your new Mitel voicemail system.
Accessing Voicemail after the First Time
- Using your campus desk phone: Dial x86423 (or press the voicemail button on your desk phone) and enter your new passcode;
- Using any other campus phone: Dial x86423, press the * key, enter your 5-digit extension, followed by the # key, and enter your new passcode;
- Using a non-campus phone: Dial 312-808-6423, enter your mailbox ID, followed by the # key, and enter your new passcode
Change Your Voicemail Password
- After logging into your voicemail, press 8.
- Enter your new passcode and then press #.
- Reenter the new passcode and press # to confirm.
Retrieving New and Saved Voicemails
- After logging into your voicemail, press 1.
- At the voice messages menu, press 1.
- Your voicemail will play any new messages first, and then play your saved messages.
- To save a message, press #.
- To erase a message, press 7.
- To repeat a message, press 2.
- To go back to the previous message, press 4.
- To listen to the message envelope/header information, press 5.
- To go to the next message, press 6.
- To call back the person who left the message, press 8.
- For additional message options, press 9.
- To reply to the message, press 1.
- To forward the message, press 2.
- Press * to go back to the regular message options.
- To go back to the main message menu, press *.
Recording and Changing "Busy” Greeting
- After logging in to your voicemail, press 1.
- At the voice messages menu, press 2.
- Press 1 to record a new busy greeting.
- Record your new busy greeting; then press #.
Recording and Changing “No Answer” Greeting (e.g., Away From Your Desk)
- After logging in to your voicemail, press 1.
- At the voice messages menu, press 3.
- Press 1 to record a new “no-answer” greeting.
- Record your new no-answer greeting and press #.
Additional Information
Need additional information or assistance? Please contact the Support Desk 312.567.3375