Voicemail System Guides

How do I navigate the Voicemail system.

Accessing Your Voicemail for the First Time

• Using your own campus desk phone: Dial x86423
• Using any other campus phone: Dial x86423
  • Press the * key, enter your 5-digit extension, followed by the # key.
• Using a non-campus phone: Dial 312-808-6423.
  • When asked to enter your mailbox ID, enter your IIT 5-digit extension number followed by # key.
• Enter the temporary default passcode: 194075, followed by the # key.
• When prompted, enter your new voicemail passcode followed by # key.
  • Reenter your new passcode to confirm it.
• When prompted, record your name. Press # when you are finished recording.
  • Press 2 to listen to your recorded name.
  • Press 1 to re-record your name.
  • Press * when you are satisfied with your recorded name.
• You are now finished with the initial setup of your new Mitel voicemail system.

Change Your Voicemail Password

• After logging into your voicemail, press 8.
• Enter your new passcode and then press #.
• Reenter the new passcode and press # to confirm.

Recording and Changing "Busy” Greeting

• After logging in to your voicemail, press 1.
• At the voice messages menu, press 2.
• Press 1 to record a new busy greeting.
• Record your new busy greeting; then press #.

Recording and Changing “No Answer” Greeting (e.g., Away From Your Desk)

• After logging in to your voicemail, press 1.
• At the voice messages menu, press 3.
• Press 1 to record a new “no-answer” greeting.
• Record your new no-answer greeting and press #.

Need additional information or assistance? Please contact the Support Desk 312.567.3375